A Marketing and Management Professional with over 35 years of experience, Michael brings on board strategic marketing and management expertise that leads to expert planning and implementing CX strategy transformation. Shaped by the discipline of Japanese corporate culture at Marubeni Corporation and honed across South Asia, the UK, and the Maldives, his approach consistently turns strategic intent into measurable business outcomes.

Co-Founder of the Synergy School of Marketing & Business London ,Director of SOSTAC® Global Certifications UK, Director of HT Works, Representative of OBP UK for Sri Lanka and Maldives, and an advisor /consultant to the board of a Fortune 100 global brand representative, Michael has led transformations across financial services, apparel, and beyond. His work includes restructuring teams, reorienting cultures, and building the capability organisations need to compete at the highest level. Most recently, he upskilled 110 branch managers at one of the leading leasing companies in Sri Lanka, with a focus on customer centricity, digital customer interface and KPIs. He has also co-facilitated a management and leadership transformation programme at one of Sri Lanka's leading private banks and recently successfully completed the restructuring the marketing function of a PLC.