Meet Our Team

At Kai, our team brings together decades of cross-industry experience ranging from financial services and apparel to hospitality and technology - united by a single focus: transforming the way organisations deliver for their customers. We combine strategic rigour with creative problem-solving to design customer experiences that don't just satisfy, but set new standards. Every engagement is shaped by deep expertise, global exposure, and an unwavering commitment to outcomes that last.

Michael Ranasinghe

Consultant – Strategist, Organizational CX expert

Anoma Manuel

Consultant – Service Excellence & CX Strategist