A Customer Experience and Service Strategy professional with over 30 years of international experience, Anoma brings deep operational leadership and a proven ability to translate strategic vision into award-winning service outcomes. Shaped by three decades at one of the world’s most celebrated airlines, Emirates, her approach consistently elevates service standards, empowers large multicultural teams, and turns strategic intent into measurable, lasting results.

As Divisional Vice President, Airport Services at Emirates, Anoma led a global network of 142 stations, 27 lounges, and over 70 Chauffeur Drive destinations, overseeing the selection of ground handling and service providers across the airline’s entire international footprint. She spearheaded the landmark move to Emirates Terminal 3 and the ‘I Promise’ service excellence campaign which she delivered to 3,000+ staff. Anoma was also the first female Airport Manager at Emirates and now channels her expertise beyond aviation through her consultancy, most recently delivering a transformative Service Excellence programme for a leading hospital and laboratory group in Sri Lanka.